<example>
tags (if multiple, nested within <examples>
tags) for structure.Example: Analyzing customer feedback
Role | No Examples | With Examples |
---|---|---|
User | Analyze this customer feedback and categorize the issues. Use these categories: UI/UX, Performance, Feature Request, Integration, Pricing, and Other. Also rate the sentiment (Positive/Neutral/Negative) and priority (High/Medium/Low). Here is the feedback: {{FEEDBACK}} | Our CS team is overwhelmed with unstructured feedback. Your task is to analyze feedback and categorize issues for our product and engineering teams. Use these categories: UI/UX, Performance, Feature Request, Integration, Pricing, and Other. Also rate the sentiment (Positive/Neutral/Negative) and priority (High/Medium/Low). Here is an example: <example> Input: The new dashboard is a mess! It takes forever to load, and I can’t find the export button. Fix this ASAP! Category: UI/UX, Performance Sentiment: Negative Priority: High</example> Now, analyze this feedback: {{FEEDBACK}} |
Assistant (Claude’s response) | Here’s the analysis of the customer feedback: Issue: UI/UX Sentiment: Negative Priority: High The customer is frustrated with the new dashboard design, which they find cluttered and slow to load. They specifically call out the missing “export” button, which is likely a critical feature. This issue needs to be addressed as a high priority. Issue: Integration Sentiment: Positive Priority: Medium The customer is pleased with the existing Salesforce integration but would like to see support for Hubspot as well. This is a feature request that could be considered for a future product update. Issue: Pricing Sentiment: Negative Priority: High The customer finds the pricing to be unreasonable, especially for the basic features. They are threatening to switch to a competitor, so this is a high-priority issue that needs to be reviewed. Issue: Performance Sentiment Negative Priority: High The customer is experiencing critical issues with the mobile app, where large file uploads consistently result in crashes. This is a significant problem that impacts the customer’s ability to use the product effectively and should be addressed as a high priority. Issue: UI/UX Sentiment: Positive Priority: Low The customer is overall satisfied with the product, specifically calling out the intuitive UI and excellent customer support. This is a positive piece of feedback that does not require any immediate action. | Here’s the analysis of the customer feedback: 1. The new dashboard is a mess! It takes forever to load, and I can’t find the export button. Fix this ASAP! Category: UI/UX, Performance Sentiment: Negative Priority: High 2. Love the Salesforce integration! But it’d be great if you could add Hubspot too. Category: Integration, Feature Request Sentiment: Positive Priority: Medium 3. Your pricing is ridiculous! $99/mo for basic features? I’m switching to Competitor X. Category: Pricing Sentiment: Negative Priority: High 4. The mobile app keeps crashing when I try to upload large files (>50MB). This is critical for our field agents. Category: Performance Sentiment: Negative Priority: High 5. Overall, I’m happy with the product. The UI is intuitive, and the customer support is top-notch. Keep it up! Category: UI/UX, Other (Customer Support) Sentiment: Positive Priority: Low |